Fantasy Nails & Spa Policies
OUR MISSION
Our mission at Fantasy is to provide all our guests with a remarkable experience while performing our business with integrity and deep knowledge of our profession. We are committed to providing superior service to each guest with added value. Through our friendly customer service and lifelong education, we will strive to be your number-one choice for all your NAIL CARE needs while setting the standard in nail spa environmental responsibility.
CANCELLATIONS
Appointments can be canceled 3 hours in advance by calling 540-785-5228. Please give at least 3 hours' notice so we can offer your reserved time to another client on our waiting list. We understand that sometimes emergencies happen, and it's not always possible to give adequate notice when you can't make an appointment. However, if you repeatedly cancel appointments without proper notice, we reserve the right to request a non-refundable deposit to secure your next appointment.
LATE ARRIVALS
Tardiness Scheduled appointments have a 15-minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 15 minutes, please call ahead to see if we can complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.
REFUNDS
If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the Salon.
GIFT CERTIFICATE
Fantasy Nails Spa Gift certificate is available for purchase.
The gift certificate expires in 6 months - 1 year
(30 days after expires, we take 50% value of the gift)
(60 days after expires, we take 30% value of the gift)
Gift Certificates cannot be redeemed for cash or exchange.
The gift Certificate is NON-Refundable once it is issued.
Gift Certificates must be presented at the time of service.
The gift certificate is to be treated as cash and is therefore not redeemable if lost or stolen.
COMPLIMENTARY FIXES
If you are ever dissatisfied with any service in the Salon, we will gladly make the corrections necessary to exceed your expectations within three days of your original services. No refund is given after it has been rendered.
Enhancements and gel polish manicures are guaranteed for five business days after your appointment, excluding breakages. If you lose an enhancement or notice chips or lifting in the first five days, please call us to schedule a free repair. (Repairs must be arranged within three days of notification to the Salon to be considered complimentary fixes.) Repairs after five days or for breakages, tears, and corner breaks without notifications are $10+ each. (Please remember, nails are jewels, not tools. Be kind to your nails, and they will look beautiful for weeks after your service.)
Traditional Nail polish services are not guaranteed.
However, we would be glad to fix them for you. Must be called in within 24-48 hours after initial service and schedule an appointment for a nail fix within two days.
Please DO NOT EMAIL for fixes. Please call the Salon and leave a voice message if no one picks up. We would like to serve you as soon as possible quickly.
CHILD SAFETY
In order to provide a comfortable and relaxing atmosphere, children are only permitted in the Salon if seen by one of our Nail artisans. For safety reasons and insurance purposes, NO child under 12 may accompany you while you are having a service. We do not want to compromise your and our other guests' experience and kindly ask that you make your childcare arrangements prior to your scheduled appointment. We do not have the facilities to care for children and will not provide child supervision. We cannot assure their safety in a professional environment. YOUR UNDERSTANDING IS GREATLY APPRECIATED.
PETS
Other than service animals, pets of any kind are NOT allowed in the Salon. The State Board of Cosmetology has specific rules and regulations regarding cleanliness and sanitation, and we abide by these rules. To protect our clients who are more susceptible to allergens, NO animals are to be permitted in the Salon at any time. Service dogs with the official "Service Animal" vests are the ONLY exception. Therapy dogs, emotional support dogs, and/or companion dogs are not recognized as "Service Animals," according to The Washington State Human Rights Commission. We invite you to talk with us about any questions or concerns.
CELL PHONES
The Fantasy Nails Spa is a place for our clients to relax. Please check to see if your phone is on vibrate or silent. If you need to make a phone call, please step outside. If you need to take an important phone call, please inform us beforehand before your service. Keep in mind that this may cut into your service time. We also ask that you do not use your cell phone while your Nail Artisan is working with you. It makes it difficult for them to do their job to the standards. Thank you!
PROTECT YOUR PERSONAL BELONGINGS
Do not leave valuable items such as wallets, mobile phones, and notebooks unattended.
All personal belongings are left at the owner's risk.
The Salon will not be responsible for any lost or stolen items.
All found items shall be returned to the Reception Counter.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO:
Anyone with a nail condition we suspect may be contagious
Anyone with open or infected wounds in the treatment area
Anyone in ill health that we may suspect may be contagious or we fear could be harmed by our service
Anyone more than 10-15 minutes late for an appointment
Anyone demonstrating inappropriate behavior to our nail technicians and other customers